FAQs
How can I contact WellFirst for assistance or inquiries?
We're here to help! You can reach our dedicated customer support team via email at WellFirstOfficial@outlook.com. Whether you have questions about products, orders, or anything else, we're committed to providing prompt and personalized assistance.
Where are WellFirst products shipped from?
All WellFirst products are shipped from our facilities located in the United States. We take pride in ensuring fast and reliable delivery to our customers nationwide.
What is WellFirst's refund policy for damaged or defective items?
At WellFirst, we stand behind the quality of our products. If you receive a damaged or defective item, simply contact us within 30 days of receiving your order at WellFirstOfficial@outlook.com, and we'll promptly resolve the issue.
What should I do if I receive a defective or damaged product?
We apologize for any inconvenience caused. Contact our customer support team immediately at WellFirstOfficial@outlook.com with details and photos of the defective or damaged item, and we'll swiftly assist you with a replacement or refund.
How long does it take for refunds to be processed?
Refunds are typically processed within 3-5 business days after we receive your returned items. Please note that may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
How long does shipping take for WellFirst products?
At WellFirst, we strive to get your products to you as quickly as possible. Orders are processed within 1-2 business days, and shipping times vary depending on your location. You can expect your order to arrive within 7-9 business days for domestic shipments.
What is your refund/return policy if I'm not satisfied with my purchase?
Your satisfaction is our priority at WellFirst. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order at WellFirstOfficial@outlook.com for a hassle-free refund or exchange. Please refer to our Returns & Refunds page for more details.